Terms & Payment Conditions
This is a draft, pending review by a licensed Thai lawyer. It explains how the platform fee works today; the final wording, prices, currencies and refund rules are confirmed before any real charge is taken.
Title Shield helps a foreign property owner in Thailand run a preliminary risk check and, if they choose, hand their documents to a licensed specialist they select. These terms cover the one platform fee you may pay — they are not a legal-services contract, which you agree directly with the specialist.
What the platform fee covers
The platform fee is a one-off charge for securely collecting your case documents, handing them to the specialist you chose, and opening the case channel with them. It is not a payment for legal advice: any legal work, its price and its terms are agreed directly between you and the specialist, off the platform.
How payment works
You pay the platform fee once per case, before the specialist receives your documents. During the current pilot, payment runs in test mode and no real charge is taken. When live payments are enabled they are handled by our payment provider (Stripe) in your case currency (THB or USD); we never see or store your full card details.
Cancellation and refunds
You can delete your case at any time. Because the platform fee pays for securely collecting and handing over your documents, a refund of that fee is considered while the hand-over has not yet happened; once your documents have been made available to the specialist, the fee is generally non-refundable. Any refund for the specialist’s own work is a matter between you and the specialist. Final refund rules are confirmed with a licensed Thai lawyer before real charges begin.
We are not a law firm
Title Shield is not a law firm and does not give legal advice. The preliminary check is informational, and any legal opinion is the service of the licensed specialist you choose, who is responsible for it. We do not guarantee any particular outcome.
Questions about payment
For any question about the platform fee, a payment or a refund, write to us at [email protected]. We respond within 30 days. We receive these messages as ordinary email; the product itself does not send mail.